You planned what you were going to say. You said it carefully. And it still went wrong.

If you're a manager who drives home replaying conversations, who feels the week start on a Sunday evening, who's good at the job but tired all the same, this book was written for you. Because I was you.

I spent thirty years in operational management. The UK's youngest pub licensee at 21, McDonald's from student shifts through into management, running restaurants and delivery units for Pizza Hut, then thirteen years at Greggs looking after operations across more than fifty shops. I've done the investigations, the closures, the conversations everyone dreads. And for most of those years, nobody taught me the one set of skills that actually decides how those conversations go.

Emotional Intelligence Unleashed is that missing training. It combines emotional intelligence with practical NLP techniques you can use the same day you read them:

How to manage your own state first, because the calmest person in the room usually shapes the outcome. The 'Shift' technique for changing how you feel under pressure, in the moment, without leaving the meeting. Why the same sentence lands completely differently with different people, and how to use that instead of being caught out by it. How to give feedback, handle criticism and hold difficult conversations without them turning into battles. And how to set goals that fit how you're actually wired, so they last beyond February.

No jargon, no theory for theory's sake, no telling you to hustle harder. Every technique in this book is one I've used with real teams in real trouble, explained the way I'd explain it to you over a coffee.

Buying here gets your paperback printed and shipped directly, and it keeps you connected to me rather than a marketplace: every reader gets free access to all the book's worksheets and exercises in our reader community.

You can keep replaying conversations on the drive home. Or you can find out why they keep going sideways, and fix it.

Print copies of my book are available at https://books.by/ei-unleashed

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